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FAQs

FAQs

Shipping and Order Policies

Can I change or cancel my order once it has been placed?

Once an order is placed, we are unable to change or cancel it. We strive to get your items to you as quickly as possible!

How will my order be shipped?

Please review our shipping policies here.

Where are you located?

We are located in Los Angeles, California, United States of America.

How can we contact you?

You can email us at hello@shrydex.com.

Do you ship internationally?

Yes! We ship worldwide. Please note that customs charges may apply in your country and will be charged by your postal service upon arrival.

How long will my order take to arrive?

After processing, please allow 4-6 weeks for shipping, depending on your location. We will send you a confirmation email with your tracking number once your package has been dispatched.

Please ensure your shipping address is correct to facilitate faster and safer delivery!

Defective Product?

If you receive a product with manufacturing defects, you may request a replacement within 14 days of receipt. If the claim is valid, Shrydex.com will cover the costs of delivering the replacement.

How can I be featured on your gallery page?

We’d love to feature you! Email us your photo directly or tag us on social media.